A. Please view the how it works section above.
A. Please view the list of restricted items.
A. We can collect your shipment at an additional cost. Prices vary from area to area.
A. We can provide wrapping and boxes, but please note there is an additional charge for these materials. To find out prices call our officer on +44 741 833 5248.
A. If the collection point is out of Manchester, then it usually takes 2 days to arrive to our warehouse. After arrival we book on the same day and deliver. Air freight takes usually 3-5 days to arrive at international destinations. Europe takes 1-3 days.
A. When we book your shipment a Master Airway Bill policy is produced. If you want the original you can pick up from our officer, but it is not essential to have an original. For your convienence we scan the original and send by email, so you can print to collect your goods.
A. Yes. You can have a member of family or friend as the consignee.
A. Please view our section on custom clearance.
A. A 20FT container is 6 meters in length and is the standard container for shipping by sea. The 40FT is twice the size at 12M in length and is usally used for commercial shipments.
A. Please view above section on how it works.
A. After your booking is confirmed we will inform you by telephone or email. Depending on your shipment you should prepare the site for the truck that has the container on the load. Please be advised that all containers are on the truck and they are not put on the ground. On the point of arrival of the truck on the site you have 3 Hrs to load the container. After that there is a penalty for the truck over staying, which customer is liable to pay.
A. Once you load your container please mail Rocky Express Delivery with the container and seal number with clear instructions on who will be the shipper and the consignee. These details must include the full address and telephone details and email. Once we receive that we will provide you with a draft bill of lading, which is the legal document for your shipment that will be used to clear container to destination. Please be advised that any changes after printing will incur extra charges. Please view our Bill of Approval guide lines. Once you approve the bill of lading you can have telex release, which is a paperless bill of lading that is printed for you to take.
A. We only provide port to port service and the custom clearance guide for more details.